13. Order Dispatch to Metro Areas

Pharmacy orders destined for local metro areas are dispatched after rural and remote orders.  Some metro pharmacies will receive two deliveries a day if required.

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04. DCs receive Bulk Product from Pre-Wholesale Facilities

NPSA members, on behalf of Government, procure, store and manage all PBS medicines.  PBS medicines and healthcare products are delivered from 3PL bulk facilities into our network of 27 secure DCs.  Some DCs receive around

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02. Customer Service – Ready at Hand for Support

NPSA members provide support for their pharmacy customers ensuring vital access to medicines every day of the year.

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03. DCs Receive PBS Orders

DCs receive medicine orders from pharmacies around the country for processing and fulfillment.

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14. Orders Delivered to Pharmacies

Medicine and healthcare products orders are delivered to any pharmacy, almost anywhere in the country, within 24 hours. Some DCs deliver up to 1.5 million orders per week via hundreds of delivery routes.

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01. Pharmacies Place Medicine Orders

Pharmacies all over Australia order their PBS medicines from NPSA pharmaceutical wholesalers.  Orders are placed via online portals for delivery to metro, rural or remote locations generally within 24 hours.

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05. Bulk Storage

Every DC has bulk storage for medicines and healthcare products.  There can be thousands of different locations for products including storage in cold chain and secure facilities.

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06. Decant

In larger DCs, around 80,000 – 100,00 units of medicines and healthcare products can be unpacked from their boxes per shift for storage and fulfillment of orders.

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07. Order Storage and Retrieval System

Medicines and healthcare products are retrieved from bulk storage for order fulfillment. Up to 75,000 totes can be retrieved per hour.

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